{"id":31564,"date":"2017-04-27T20:45:43","date_gmt":"2017-04-27T20:45:43","guid":{"rendered":"https:\/\/www.qstraint.com\/faq\/"},"modified":"2024-04-29T09:57:54","modified_gmt":"2024-04-29T13:57:54","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.qstraint.com\/en-gb\/support\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content&#8221; css=&#8221;.vc_custom_1495044044025{margin-bottom: 0px !important;}&#8221;][vc_column]<div class=\"templatera_shortcode\"><div data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid vc_custom_1491508665619\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid vc_custom_1491507698406 vc_row-has-fill\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><nav aria-label=\"Breadcrumb\" class=\"breadcrumb \"><div class=\"container\"><ol><li><a aria-label=\"Home\" class=\"first_bc\" href=\"https:\/\/www.qstraint.com\/en-gb\/\"><span><i class=\"qs-icon qs-icon-home-breadcrumb-white\"><\/i><\/span><\/a><\/li><\/ol><\/div><\/nav>\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div class=\"upb_bg_img\" data-ultimate-bg=\"url(https:\/\/www.qstraint.com\/wp-content\/uploads\/2017\/04\/breadcrumb-bg.jpg)\" data-image-id=\"350\" data-ultimate-bg-style=\"vcpb-default\" data-bg-img-repeat=\"repeat\" data-bg-img-size=\"cover\" data-bg-img-position=\"\" data-parallx_sense=\"30\" data-bg-override=\"full\" data-bg_img_attach=\"scroll\" data-upb-overlay-color=\"rgba(0,0,0,0.35)\" data-upb-bg-animation=\"\" data-fadeout=\"off\" data-bg-animation=\"left-animation\" data-bg-animation-type=\"h\" data-animation-repeat=\"repeat\" data-fadeout-percentage=\"30\" data-parallax-content=\"parallax_content_value\" data-parallax-content-sense=\"50\" data-row-effect-mobile-disable=\"true\" data-img-parallax-mobile-disable=\"true\" data-rtl=\"false\"  data-custom-vc-row=\"\"  data-vc=\"7.0\"  data-is_old_vc=\"\"  data-theme-support=\"\"   data-overlay=\"true\" data-overlay-color=\"rgba(0,0,0,0.35)\" data-overlay-pattern=\"https:\/\/www.qstraint.com\/wp-content\/plugins\/parallax_video_backgrounds_vc\/assets\/images\/patterns\/01.png\" data-overlay-pattern-opacity=\"0.35\" data-overlay-pattern-size=\"\" data-overlay-pattern-attachment=\"fixed\"    ><\/div><\/div>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content&#8221; bg_type=&#8221;grad&#8221; css=&#8221;.vc_custom_1553833310641{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 60px !important;padding-bottom: 0px !important;}&#8221; bg_grad=&#8221;background: -webkit-gradient(linear, left top, left bottom, color-stop(50%, #EEF5FA), color-stop(50%, #013BA6));background: -moz-linear-gradient(top,#EEF5FA 50%,#013BA6 50%);background: -webkit-linear-gradient(top,#EEF5FA 50%,#013BA6 50%);background: -o-linear-gradient(top,#EEF5FA 50%,#013BA6 50%);background: -ms-linear-gradient(top,#EEF5FA 50%,#013BA6 50%);background: linear-gradient(top,#EEF5FA 50%,#013BA6 50%);&#8221; el_id=&#8221;main-content&#8221;][vc_column][vc_row_inner css=&#8221;.vc_custom_1494548846742{margin-top: 0px !important;margin-bottom: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;background-image: url(https:\/\/www.qstraint.com\/wp-content\/uploads\/2017\/04\/bg-faq.png?id=1118) !important;background-position: 0 0 !important;background-repeat: repeat !important;}&#8221;][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image alignment=&#8221;center&#8221; image=&#8221;1115&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1495044022310{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 40px !important;padding-bottom: 40px !important;background-color: #013ca6 !important;}&#8221;][vc_column]<h1 class=\"boc_heading  center  \"  style=\"margin-top: 20px;color: #ffffff;font-size: 48px;\"><span>Frequently asked <strong>questions<\/strong><\/span><\/h1>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; el_class=&#8221;qs-accordion-row&#8221; css=&#8221;.vc_custom_1495043323614{background-color: #013ca6 !important;}&#8221;][vc_column css=&#8221;.vc_custom_1504112541106{padding-bottom: 20px !important;}&#8221; offset=&#8221;vc_col-md-4&#8243;]<h2 class=\"boc_heading white_text h3-style al_left  \" ><span>Popular Questions<\/span><\/h2>[\/vc_column][vc_column offset=&#8221;vc_col-md-8&#8243;]<div class=\"acc_holder    border\"><div class=\"acc_item\"><h3 class=\"accordion h4-style\"><span class=\"acc_control \"><\/span><span class=\"acc_heading\">HOW CAN I FIND AN AUTHORIZED Q\u2019STRAINT DEALER?<\/span><\/h3><div class=\"accordion_content\">Q&#8217;STRAINT strongly recommends contacting us first for our recommendations of qualified, trusted dealers and installers.<\/p>\n<p>Our Customer Satisfaction team will be\u00a0happy to\u00a0help you find an authorized dealer near you.<\/p>\n<div class=\"h4-style\">Call us:<\/div>\n<p><strong>US:<\/strong> 800-987-9987<br \/>\n<strong>INTL:<\/strong> +44 (0) 1227 773035<\/p>\n<div class=\"h4-style\">Email us:<\/div>\n<p><strong>US:<\/strong> <a href=\"mailto:customersatisfaction@qstraint.com\">customersatisfaction@qstraint.com<\/a><br \/>\n<strong>INTL:<\/strong><a href=\"mailto:sales@qstraint.co.uk\"> sales@qstraint.co.uk<\/a><\/p>\n<div class=\"h4-style\">Log in:<\/div>\n<p><a href=\"https:\/\/www.qstraint.com\/login\/\">Login<\/a> today for your personal dashboard and premium support.<\/div><\/div><div class=\"acc_item\"><h3 class=\"accordion h4-style\"><span class=\"acc_control \"><\/span><span class=\"acc_heading\">HOW CAN I FIND Q'STRAINT PRODUCT INSTRUCTIONS?<\/span><\/h3><div class=\"accordion_content\">Please contact our Customer Satisfaction team to assist you in finding the correct product instruction for your needs.<\/p>\n<div class=\"h4-style\">Call us:<\/div>\n<p><strong>US:<\/strong> 800-987-9987<br \/>\n<strong>INTL:<\/strong> +44 (0) 1227 773035<\/p>\n<div class=\"h4-style\">Email us:<\/div>\n<p><strong>US:<\/strong> <a href=\"mailto:customersatisfaction@qstraint.com\">customersatisfaction@qstraint.com<\/a><br \/>\n<strong>INTL:<\/strong><a href=\"mailto:sales@qstraint.co.uk\"> sales@qstraint.co.uk<\/a><\/p>\n<div class=\"h4-style\">Log in:<\/div>\n<p><a href=\"https:\/\/www.qstraint.com\/login\/\">Login<\/a> today for your personal dashboard and premium support.<\/div><\/div><div class=\"acc_item\"><h3 class=\"accordion h4-style\"><span class=\"acc_control \"><\/span><span class=\"acc_heading\">What are the distinctions between different Q\u2019Straint securement systems?<\/span><\/h3><div class=\"accordion_content\">The most common way of securing a wheelchair passenger is a <strong>4-Point Securement<\/strong>. This consists of 4 tie-downs (retractors or manual belts), along with occupant securements (passenger lap and shoulder belts), and four separate anchor points on the vehicle floor.<\/p>\n<p>You can further familiarize yourself with traditional 4-Point Securement on our <a href=\"\/?p=796\">Securement 101<\/a> page.<\/p>\n<h4>Q\u2019STRAINT also offers options that go beyond a 4-Point Securement, such as:<\/h4>\n<p><a href=\"https:\/\/www.qstraint.com\/qpod\/\">Q\u2019POD<\/a> (3-Point Securement Station)<br \/>\n<a href=\"https:\/\/www.qstraint.com\/quantum\/\">QUANTUM<\/a> (Automatic Self-Securement)<br \/>\n<a href=\"https:\/\/www.qstraint.com\/inqline\/\">INQLINE<\/a> (Winch &amp; Restraint All-in-One)<\/p>\n<p>Note: Not all products are available in all regions. You can also try our <a href=\"https:\/\/www.qstraint.com\/product-finder\/\">product finder<\/a>, to see which products are available and recommended for your vehicle or industry.<\/p>\n<p>For any additional questions, contact our Customer Satisfaction team.<\/p>\n<div class=\"h4-style\">Call us:<\/div>\n<p><strong>US:<\/strong> 800-987-9987<br \/>\n<strong>INTL:<\/strong> +44 (0) 1227 773035<\/p>\n<div class=\"h4-style\">Email us:<\/div>\n<p><strong>US:<\/strong> <a href=\"mailto:customersatisfaction@qstraint.com\">customersatisfaction@qstraint.com<\/a><br \/>\n<strong>INTL:<\/strong><a href=\"mailto:sales@qstraint.co.uk\"> sales@qstraint.co.uk<\/a><\/p>\n<div class=\"h4-style\">Log in:<\/div>\n<p><a href=\"https:\/\/www.qstraint.com\/login\/\">Login<\/a> today for your personal dashboard and premium support.<\/div><\/div><div class=\"acc_item\"><h3 class=\"accordion h4-style\"><span class=\"acc_control \"><\/span><span class=\"acc_heading\">What is the difference between a retractor and a manual belt?<\/span><\/h3><div class=\"accordion_content\">Q&#8217;STRAINT automatic and semi-automatic retractors dramatically decrease the time it takes to secure a wheelchair and eliminate the guess work of proper passenger securement. While manual belts can still be effective, retractors boast many additional features that manual belt systems cannot match.<\/p>\n<p>Compare systems:<br \/>\n<a href=\"https:\/\/www.qstraint.com\/qrt-360\/\">QRT-360 Retractor<\/a><br \/>\n<a href=\"https:\/\/www.qstraint.com\/qrt-max\/\">QRT MAX<\/a> \/ <a href=\"https:\/\/www.qstraint.com\/qrt-deluxe\/\">QRT Deluxe<\/a> \/ <a href=\"https:\/\/www.qstraint.com\/qrt-standard\/\">QRT Standard<\/a><br \/>\n<a href=\"https:\/\/www.qstraint.com\/m-series\/\">M-Series Manual Belt<\/a><\/div><\/div><div class=\"acc_item\"><h3 class=\"accordion h4-style\"><span class=\"acc_control \"><\/span><span class=\"acc_heading\">What is your warranty period on your products?<\/span><\/h3><div class=\"accordion_content\">Q\u2019STRAINT provides a limited warranty for all of our products. Please visit our <a href=\"https:\/\/www.qstraint.com\/qstraint-register-your-product\/\">Product Warranty Registration<\/a> page for complete policy details.<\/div><\/div><div class=\"acc_item\"><h3 class=\"accordion h4-style\"><span class=\"acc_control \"><\/span><span class=\"acc_heading\">Do you offer training?<\/span><\/h3><div class=\"accordion_content\">We sure do!<\/p>\n<p>All of our industry-leading training options are available at <a href=\"https:\/\/training.qstraint.com\"><strong>The TRAINING AQADEMY<\/strong><\/a>.<\/p>\n<p>Offering a comprehensive program of training solutions, including:<br \/>\n<a href=\"https:\/\/training.qstraint.com\/courses\/\">Online Courses<\/a><br \/>\n<a href=\"https:\/\/training.qstraint.com\/training-webinars\">Webinars<\/a><br \/>\n<a href=\"https:\/\/training.qstraint.com\/training-presentations\">Presentations<\/a><br \/>\n<a href=\"https:\/\/training.qstraint.com\/nts\">National Training Seminars<\/a><br \/>\n&#8230;and more!<\/p>\n<p>Questions about training? Contact our training team directly at: <a href=\"mailto:training@qstraint.com\">training@qstraint.com<\/a>.<\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; bg_type=&#8221;bg_color&#8221; el_class=&#8221;qs-accordion-row&#8221; bg_color_value=&#8221;#013ca6&#8243; css=&#8221;.vc_custom_1495043434543{background-color: #013ca6 !important;}&#8221;][vc_column css=&#8221;.vc_custom_1504112571596{padding-bottom: 20px !important;}&#8221; offset=&#8221;vc_col-md-4&#8243;]<h2 class=\"boc_heading white_text h3-style al_left  \" ><span>Product Questions<\/span><\/h2>[\/vc_column][vc_column offset=&#8221;vc_col-md-8&#8243;]<div class=\"acc_holder    border\"><div class=\"acc_item\"><h3 class=\"accordion h4-style\"><span class=\"acc_control \"><\/span><span class=\"acc_heading\">My retractable shoulder belt no longer works, the retractor is locked.<\/span><\/h3><div class=\"accordion_content\">The retractable shoulder belt has an internal locking mechanism that needs to be released manually once triggered.<\/p>\n<p>For more help, watch this <a class=\"mfp_iframe_popup\" href=\"https:\/\/www.youtube.com\/watch?v=9H138yV6RTE\">troubleshooting video<\/a> on the retractable shoulder belt, which will provide a demonstration on how release the lock.<\/p>\n<p>If you still need assistance, contact our customer support team.<\/p>\n<div class=\"h4-style\">Call us:<\/div>\n<p><strong>US:<\/strong> 800-987-9987<br \/>\n<strong>INTL:<\/strong> +44 (0) 1227 773035<\/p>\n<div class=\"h4-style\">Email us:<\/div>\n<p><strong>US:<\/strong> <a href=\"mailto:customersatisfaction@qstraint.com\">customersatisfaction@qstraint.com<\/a><br \/>\n<strong>INTL:<\/strong><a href=\"mailto:sales@qstraint.co.uk\"> sales@qstraint.co.uk<\/a><\/p>\n<div class=\"h4-style\">Log in:<\/div>\n<p><a href=\"https:\/\/www.qstraint.com\/login\/\">Login<\/a> today for your personal dashboard and premium support.<\/div><\/div><div class=\"acc_item\"><h3 class=\"accordion h4-style\"><span class=\"acc_control \"><\/span><span class=\"acc_heading\">My Vehicle has the old style hook floor pocket, do you still support this application?<\/span><\/h3><div class=\"accordion_content\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft wp-image-26216l\" src=\"https:\/\/www.qstraint.com\/wp-content\/uploads\/2017\/04\/hook-pocket.png\" alt=\"\" width=\"116\" height=\"116\" srcset=\"https:\/\/www.qstraint.com\/wp-content\/uploads\/2017\/04\/hook-pocket.png 216w, https:\/\/www.qstraint.com\/wp-content\/uploads\/2017\/04\/hook-pocket-150x150.png 150w\" sizes=\"(max-width: 116px) 100vw, 116px\" \/>To use this older style of hook floor pocket with <strong>Retractors<\/strong>, you will need a special \u201cretrofit\u201d Slide N\u2019 Click floor pocket: (Part Q8-7583-A2). This product will allow you to use retractors with the Slide N\u2019 Click fittings.<\/p>\n<p>For use with <strong>Manual belts<\/strong>, we recommend manual belt kit: (Part Q-5002) that contains the proper attachments to work with your existing hook pockets.<\/p>\n<p>Since these are special order parts, please contact our Customer Satisfaction team.<\/p>\n<div class=\"h4-style\">Call us:<\/div>\n<p><strong>US:<\/strong> 800-987-9987<br \/>\n<strong>INTL:<\/strong> +44 (0) 1227 773035<\/p>\n<div class=\"h4-style\">Email us:<\/div>\n<p><strong>US:<\/strong> <a href=\"mailto:customersatisfaction@qstraint.com\">customersatisfaction@qstraint.com<\/a><br \/>\n<strong>INTL:<\/strong><a href=\"mailto:sales@qstraint.co.uk\"> sales@qstraint.co.uk<\/a><\/p>\n<div class=\"h4-style\">Log in:<\/div>\n<p><a href=\"https:\/\/www.qstraint.com\/login\/\">Login<\/a> today for your personal dashboard and premium support.<\/div><\/div><div class=\"acc_item\"><h3 class=\"accordion h4-style\"><span class=\"acc_control \"><\/span><span class=\"acc_heading\">Can I have a QLK docking system installed in my vehicle?<\/span><\/h3><div class=\"accordion_content\"><\/p>\n<p class=\"p1\">In most cases, yes. QLK systems are designed to work in most vehicles. Please visit an\u00a0authorized Q&#8217;STRAINT\u00a0mobility dealer for options.<\/p>\n<p><\/div><\/div><div class=\"acc_item\"><h3 class=\"accordion h4-style\"><span class=\"acc_control \"><\/span><span class=\"acc_heading\">Can I install a 2nd dash control with my QLK system?<\/span><\/h3><div class=\"accordion_content\"><\/p>\n<p>Yes! Please visit an authorized Q&#8217;STRAINT mobility dealer for options.<\/p>\n<p><\/div><\/div><div class=\"acc_item\"><h3 class=\"accordion h4-style\"><span class=\"acc_control \"><\/span><span class=\"acc_heading\">Can I install the QLK docking system on my own?<\/span><\/h3><div class=\"accordion_content\">QLK Docking Systems <strong>must<\/strong> be installed by a qualified, trained professional.<\/p>\n<p>Our Customer Satisfaction team will be happy to help you find an authorized installer near you.<\/p>\n<div class=\"h4-style\">Call us:<\/div>\n<p><strong>US:<\/strong> 800-987-9987<br \/>\n<strong>INTL:<\/strong> +44 (0) 1227 773035<\/p>\n<div class=\"h4-style\">Email us:<\/div>\n<p><strong>US:<\/strong> <a href=\"mailto:customersatisfaction@qstraint.com\">customersatisfaction@qstraint.com<\/a><br \/>\n<strong>INTL:<\/strong><a href=\"mailto:sales@qstraint.co.uk\"> sales@qstraint.co.uk<\/a><\/p>\n<div class=\"h4-style\">Log in:<\/div>\n<p><a href=\"https:\/\/www.qstraint.com\/login\/\">Login<\/a> today for your personal dashboard and premium support.<\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; el_class=&#8221;qs-accordion-row&#8221; css=&#8221;.vc_custom_1495043365336{background-color: #013ca6 !important;}&#8221;][vc_column offset=&#8221;vc_col-md-4&#8243; css=&#8221;.vc_custom_1504112597075{padding-bottom: 20px !important;}&#8221;]<h2 class=\"boc_heading white_text h3-style al_left  \" ><span>Ordering &amp; Shipping Questions<\/span><\/h2>[\/vc_column][vc_column offset=&#8221;vc_col-md-8&#8243;]<div class=\"acc_holder    border\"><div class=\"acc_item\"><h3 class=\"accordion h4-style\"><span class=\"acc_control \"><\/span><span class=\"acc_heading\">How do I place an order?<\/span><\/h3><div class=\"accordion_content\">To order directly from Q&#8217;STRAINT, please contact our customer support team. Our knowledgeable staff will make sure you find the right part or kit for your specific application.<\/p>\n<p>&nbsp;<\/p>\n<div class=\"h4-style\">Call us:<\/div>\n<p><strong>US:<\/strong> 800-987-9987<br \/>\n<strong>INTL:<\/strong> +44 (0) 1227 773035<\/p>\n<div class=\"h4-style\">Email us:<\/div>\n<p><strong>US:<\/strong> <a href=\"mailto:customersatisfaction@qstraint.com\">customersatisfaction@qstraint.com<\/a><br \/>\n<strong>INTL:<\/strong><a href=\"mailto:sales@qstraint.co.uk\"> sales@qstraint.co.uk<\/a><\/p>\n<div class=\"h4-style\">Log in:<\/div>\n<p><a href=\"https:\/\/www.qstraint.com\/login\/\">Login<\/a> today for your personal dashboard and premium support.<\/div><\/div><div class=\"acc_item\"><h3 class=\"accordion h4-style\"><span class=\"acc_control \"><\/span><span class=\"acc_heading\">When I place an order, how long does it take to ship out?<\/span><\/h3><div class=\"accordion_content\"><\/p>\n<p>Generally, standard catalog orders will ship the next day.<\/p>\n<p><\/div><\/div><div class=\"acc_item\"><h3 class=\"accordion h4-style\"><span class=\"acc_control \"><\/span><span class=\"acc_heading\">I purchased a retractable shoulder belt that is missing parts<\/span><\/h3><div class=\"accordion_content\">Retractable shoulder belts can be sold in a number of different configurations and with different options. Each configuration has a unique part number.<\/p>\n<p>If you\u2019ve already purchased and find you need to add a part, below are the most common additions:<\/p>\n<p>1. PLI for L track upper anchor: (Part Q8-6510-RET)<\/p>\n<p>2. PLI for L track lower anchor: (Part Q5-3211-L PAGE)<\/p>\n<p>3. Hardware for mounting to the floor: (Part Q5-3211-1A PAGE)<\/p>\n<p>Note: Part Q8-3030-A is no longer included with any retractable shoulder belt. The stowage pin is now incorporated into the height adjuster.<\/p>\n<p>&nbsp;<\/p>\n<p>Since these are special order parts, please contact our Customer Satisfaction team.<\/p>\n<div class=\"h4-style\">Call us:<\/div>\n<p><strong>US:<\/strong> 800-987-9987<br \/>\n<strong>INTL:<\/strong> +44 (0) 1227 773035<\/p>\n<div class=\"h4-style\">Email us:<\/div>\n<p><strong>US:<\/strong> <a href=\"mailto:customersatisfaction@qstraint.com\">customersatisfaction@qstraint.com<\/a><br \/>\n<strong>INTL:<\/strong><a href=\"mailto:sales@qstraint.co.uk\"> sales@qstraint.co.uk<\/a><\/p>\n<div class=\"h4-style\">Log in:<\/div>\n<p><a href=\"https:\/\/www.qstraint.com\/login\/\">Login<\/a> today for your personal dashboard and premium support.<\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; bg_type=&#8221;bg_color&#8221; el_class=&#8221;qs-accordion-row&#8221; bg_color_value=&#8221;#013ca6&#8243; css=&#8221;.vc_custom_1495043434543{background-color: #013ca6 !important;}&#8221;][vc_column css=&#8221;.vc_custom_1504112617041{padding-bottom: 20px !important;}&#8221; offset=&#8221;vc_col-md-4&#8243;]<h2 class=\"boc_heading white_text h3-style al_left  \" ><span>Website Questions<\/span><\/h2>[\/vc_column][vc_column offset=&#8221;vc_col-md-8&#8243;]<div class=\"acc_holder    border\"><div class=\"acc_item\"><h3 class=\"accordion h4-style\"><span class=\"acc_control \"><\/span><span class=\"acc_heading\">What if my chair is not listed on the QLK bracket list?<\/span><\/h3><div class=\"accordion_content\">If your <strong>manual wheelchair<\/strong>\u00a0is not listed, most likely one of our universal brackets\u00a0will work for you.<\/p>\n<p>Follow these steps to find your bracket:<\/p>\n<p><strong>Step 1:<\/strong>\u00a0You will need to take some measurements of your wheelchair. Visit the QLK Bracket List and select the \u2018Wheelchair Measurements &amp; Weight Limits\u2019 link at the bottom of the page. This will explain how to get your chair measurements.<\/p>\n<p><strong>Step 2:<\/strong>\u00a0To find your bracket, choose \u2018Any\u2019 for both \u2018Company\u2019 and \u2018Series\u2019 . Then continue to fill out the additional questions with\u00a0your chair measurement info from step 1.<\/p>\n<p>&nbsp;<\/p>\n<p>If you have a <strong>power chair<\/strong> that is not yet listed, it is possible that we do not yet have a bracket available. Contact our customer support team to find out when a bracket for your chair will be available.<\/p>\n<p>&nbsp;<\/p>\n<div class=\"h4-style\">Call us:<\/div>\n<p><strong>US:<\/strong> 800-987-9987<br \/>\n<strong>INTL:<\/strong> +44 (0) 1227 773035<\/p>\n<div class=\"h4-style\">Email us:<\/div>\n<p><strong>US:<\/strong> <a href=\"mailto:customersatisfaction@qstraint.com\">customersatisfaction@qstraint.com<\/a><br \/>\n<strong>INTL:<\/strong><a href=\"mailto:sales@qstraint.co.uk\"> sales@qstraint.co.uk<\/a><\/p>\n<div class=\"h4-style\">Log in:<\/div>\n<p><a href=\"https:\/\/www.qstraint.com\/login\/\">Login<\/a> today for your personal dashboard and premium support.<\/div><\/div><div class=\"acc_item\"><h3 class=\"accordion h4-style\"><span class=\"acc_control \"><\/span><span class=\"acc_heading\">While looking for a QLK bracket, I have 'no options available' for my chair<\/span><\/h3><div class=\"accordion_content\">Some wheelchair models have optional accessories that may change your bracket selection.<\/p>\n<p>If your model does not show any options, this simply means that there are no options that will affect your bracket choice. You can select \u2018no option\u2019 and continue on to find your bracket.<\/div><\/div><div class=\"acc_item\"><h3 class=\"accordion h4-style\"><span class=\"acc_control \"><\/span><span class=\"acc_heading\">How do I find the right kit for my vehicle?<\/span><\/h3><div class=\"accordion_content\">Q\u2019STRAINT systems are designed to work in any vehicle. This means there are many options and configurations to find the perfect match for your vehicle, industry or application.<\/p>\n<p>On many of the product pages on this website, you can view the most popular kits by scrolling down to the \u2018<strong>FEATURES &amp; DETAILS<\/strong>\u2019 section and clicking on the \u2018<strong>KITS<\/strong>\u2019 tab.<\/p>\n<p>If you still need help, you can contact our customer support team for assistance.<\/p>\n<p>Because there are so many kits and options, we recommend contacting our Customer Satisfaction team for more information.<\/p>\n<div class=\"h4-style\">Call us:<\/div>\n<p><strong>US:<\/strong> 800-987-9987<br \/>\n<strong>INTL:<\/strong> +44 (0) 1227 773035<\/p>\n<div class=\"h4-style\">Email us:<\/div>\n<p><strong>US:<\/strong> <a href=\"mailto:customersatisfaction@qstraint.com\">customersatisfaction@qstraint.com<\/a><br \/>\n<strong>INTL:<\/strong><a href=\"mailto:sales@qstraint.co.uk\"> sales@qstraint.co.uk<\/a><\/p>\n<div class=\"h4-style\">Log in:<\/div>\n<p><a href=\"https:\/\/www.qstraint.com\/login\/\">Login<\/a> today for your personal dashboard and premium support.<\/div><\/div><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions answered by our Customer Satisfaction Team.<\/p>\n<div class=\"h10\"><\/div><a aria-label=\"FAQ\" class=\"more-link1\" href=\"https:\/\/www.qstraint.com\/en-gb\/support\/faq\/\">Read more<\/a>","protected":false},"author":1,"featured_media":28667,"parent":31729,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Q&#039;STRAINT: FAQ<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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